FAQs | pixevety's image management solution frequently asked questions



How do I reset my password?

There is nothing worse than being locked out of your account. Not to worry, it can be easily fixed. First, make sure you are using the email address you registered with. Then, go to the pixevety login page and click on Forgot your password. If the email address provided exists in pixevety, a password reset link will then be sent to that email address. Make sure you check your junk/spam folders.

How can I register?

Register is easy. If your school sent you a link via email, simply click on the link and follow the prompt. You will gain immediate access to your school’s Gallery and can start browsing for photos of your child. You can also register through our registration page . Once your registration is complete, you will receive an email from us to verify your email address. Click on the link and you’ll be all set!

Where is my data stored?

All your images are stored in Australia and you have complete control over access and restrictions. If it’s not kept local, it’s at risk! pixevety prides itself on keeping all its data in its secure and encrypted Australian-based servers so that all your content and other personal information stay onshore. For more information, check out our privacy policy.

Can anyone join pixevety?

Yes! pixevety is open to everyone but access and roles are closely managed. Your family and friends can sign-up and request access to your Personal Gallery.

However, you keep full control over what they can see. Also, for privacy reasons, some Galleries on pixevety – like your school’s Gallery – will only be accessible to specific users (i.e. guardians of students enrolled at that school).


What does APP and GDPR compliance mean? Why is it important to my school?

The Australian Privacy Principles (or APPs) outline how most Australian companies must manage personal information to remain compliant with Australia’s Privacy Act 1988. The APPs set out the rules for how personal information must be collected, secured, used and disclosed, in both digital and mainstream environments. Find out more at www.oaic.gov.au/

The European Union (EU)’s General Data Protection Regulation (GDPR) will come into force in May 2018. The GDPR was designed to harmonise data privacy laws across Europe and to reshape the way organisations across the region, and globally, address privacy and security of personal information in digital environments. Find out more at www.eugdpr.org/

Finding a photo management platform that is compliant with both the APPs and the GDPR is important for individuals and organisations alike. Individuals need to be confident that their photos and other personal information are shielded from misuse. Organisations that manage photos on behalf of individuals need to ensure that the platform they are using is trustworthy and secure. To this end, pixevety is committed to providing a consistently high standard of privacy and security. We are APP compliant and, because we see the GDPR as a global benchmark in privacy protection, we are working to attain GDPR compliance within the coming months.


Why is my school switching to pixevety?

Your school was seeking a more innovative and secure way to share photos with its family-community. pixevety is a new platform that enables your school to easily and securely share relevant image content of school life whilst ensuring they have your most up-to-date consent on who sees your child’s digital content.

Will I still be able to see old photos?

Yes. Photos taken prior to the school’s move to pixevety will all be made available on the new platform. As a parent you will only have access to photos of your child or your child’s class, and other photos with rights to be shared across the entire school community.

Why do I need to sign-up for an account?

Parents should sign-up to pixevety to ensure all school community images are protected and everyone in the entire community can contribute. pixevety is not only about ensuring privacy, it’s about building stronger communities. All families can enjoy and trust pixevety to store their photos and keep all their memories safe.

Can I use pixevety to share on social media?

pixevety is designed to cater to all photo privacy needs. You can safely share your own photos (with metatags removed and in low resolution) and will be able to share others photos in social media if the photo owner allows it. An “R” will appear in the corner of the photo to notify you that there are sharing restrictions on the image. Plus, each user will be asked to take the ‘pixevety pledge’ which is a promise to respect the privacy wishes of all users on the pixevety platform.

I have already signed a photo consent form, why do I need to sign a new one?

Your school is making a greater effort to ensure it is fulfilling its photo privacy obligations to you as a parent or guardian. pixevety is different to other photo management solutions, privacy matters. We have been asked on behalf of your school to make sure your image usage consent is explicit, up -to-date and kept on record.

Can my family and friends also join pixevety?

Yes! pixevety is open to everyone. Your family and friends can sign-up and request access to your Personal Gallery. You decide what they can see. However, for privacy reasons, your school’s Gallery will only be available to parents of students enrolled at school.

Can I update my school image consent without signing up to pixevety?

Yes, a manual form will also be sent in a school email informing you about the updated media usage policy which you can use to directly update the school.

What is APP and GDPR?

The Australia Privacy Principles or APPs, outline how most Australian companies must handle, use and manage personal information to remain privacy complaint. Find out more at www.oaic.gov.au/ 

The GDPR was designed to harmonise data privacy laws across Europe to protect and empower all EU citizens data privacy and to reshape the way organisations accross the region, and globally, approach data privacy. Find out more at www.eugdpr.org/ 

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