FAQs
The pixevety team is here to help!
Email us at info@pixevety.com or contact us via live chat support to assist with your enquiry.
General FAQ’s
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;Can anyone join pixevety?
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;Does pixevety have a Biometrics Policy?
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;Does pixevety have a mobile app?
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;How can I register?
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;How is pixevety different to other companies?
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;Where are the pixevety Platform Terms of Service and Privacy Policy?
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;Where is my data stored?
Platform User FAQ’s
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;Can I use pixevety to share on social media?
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;Can the Automated Face Recognition functionality be turned OFF?
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;Does pixevety support video?
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;How are photos and files organised within pixevety?
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;How do I reset my account password?
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;How do I update an Album cover?
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;I have uploaded photos using the mobile app but can’t see them
Schools/Staff FAQ’s
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;Are there training guides or videos I can access?
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;Can I restrict who can access my Folders or Albums?
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;Can I share content with people not connected to pixevety?
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;Do you have a photo consent form partnership with EdSmart?
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;Does pixevety support Single Sign On?
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;How are photos and files organised within pixevety?
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;How do I filter on photo consent?
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;How do I invite parents to the school Gallery?
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;How do I move an Album?
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;How do I name a face?
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;I have uploaded photos but cannot see them?
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;What does APP and UK-GDPR compliance mean? Why is it important to my school?
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;When does the Do Not Publish label appear?
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;Why is my school switching to pixevety?
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;Will photos I have uploaded into the Gallery be visible to everyone?
Parent FAQ’s
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;Can I download photos to my computer?
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;Can I order photo prints?
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;Can I update my school photo consent without signing up to pixevety?
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;Can my family and friends also join pixevety?
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;Do both parents have to register to pixevety?
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;How can I access my child’s school gallery to view photos?
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;How can I save a copy of photos or videos?
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;How can I update my child’s photo consent?
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;How do I download all photos of my child from My VIPs?
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;How do I easily see photos of my child(ren)?
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;How do I search for photos?
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;How do I tag/untag a photo of my child?
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;I have already submitted a photo consent form, do I need to submit a new one?
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;I have been invited to pixevety by my child’s school, but can’t see the Gallery?
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;What might be the reason why I cannot download a photo?
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;Why do I need to sign-up for an account?
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;Why is a photo of my child not appearing in My VIPs?
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;Will I still be able to see old photos?
Privacy FAQ’s
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;What does your ISO27001 certification mean for our data security?
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;What is APP and GDPR?
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;What is Face Recognition and how is it used by pixevety?
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;What is Privacy-by-Design and how does pixevety use it?
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;Where is pixevety’s privacy policy?
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;Why is the Media Consent Module so important?