FAQs

The pixevety team is here to help!

Email us at info@pixevety.com or contact us via live chat support to assist with your enquiry.

General FAQ’s

: ;Can anyone join pixevety?
: ;Does pixevety have a Biometrics Policy?
: ;Does pixevety have a mobile app?
: ;How can I register?
: ;How is pixevety different to other companies?
: ;Where are the pixevety Platform Terms of Service and Privacy Policy?
: ;Where is my data stored?

Platform User FAQ’s

: ;Can I use pixevety to share on social media?
: ;Can the Automated Face Recognition functionality be turned OFF?
: ;Does pixevety support video?
: ;How are photos and files organised within pixevety?
: ;How do I reset my account password?
: ;How do I update an Album cover?
: ;I have uploaded photos using the mobile app but can’t see them

Schools/Staff FAQ’s

: ;Are there training guides or videos I can access?
: ;Can I restrict who can access my Folders or Albums?
: ;Can I share content with people not connected to pixevety?
: ;Do you have a photo consent form partnership with EdSmart?
: ;Does pixevety support Single Sign On?
: ;How are photos and files organised within pixevety?
: ;How do I filter on photo consent?
: ;How do I invite parents to the school Gallery?
: ;How do I move an Album?
: ;How do I name a face?
: ;I have uploaded photos but cannot see them?
: ;What does APP and UK-GDPR compliance mean? Why is it important to my school?
: ;When does the Do Not Publish label appear?
: ;Why is my school switching to pixevety?
: ;Will photos I have uploaded into the Gallery be visible to everyone?

Parent FAQ’s

: ;Can I download photos to my computer?
: ;Can I order photo prints?
: ;Can I update my school photo consent without signing up to pixevety?
: ;Can my family and friends also join pixevety?
: ;Do both parents have to register to pixevety?
: ;How can I access my child’s school gallery to view photos?
: ;How can I save a copy of photos or videos?
: ;How can I update my child’s photo consent?
: ;How do I download all photos of my child from My VIPs?
: ;How do I easily see photos of my child(ren)?
: ;How do I search for photos?
: ;How do I tag/untag a photo of my child?
: ;I have already submitted a photo consent form, do I need to submit a new one?
: ;I have been invited to pixevety by my child’s school, but can’t see the Gallery?
: ;What might be the reason why I cannot download a photo?
: ;Why do I need to sign-up for an account?
: ;Why is a photo of my child not appearing in My VIPs?
: ;Will I still be able to see old photos?

Privacy FAQ’s

: ;What does your ISO27001 certification mean for our data security?
: ;What is APP and GDPR?
: ;What is Face Recognition and how is it used by pixevety?
: ;What is Privacy-by-Design and how does pixevety use it?
: ;Where is pixevety’s privacy policy?
: ;Why is the Media Consent Module so important?

FAQ's

For schools

For parents

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