Refunds Policy

Please read our refund policy prior to making any purchase so that you are familiar with our policy on refunds and returns, and your rights under the Australian Consumer Law.  This Refunds Policy applies in addition to any other applicable terms.

1. Subscription Plans
   1. This refund policy only applies to the purchase of Content from the Platform. Our subscriptions are annual and non-refundable. Please see our Terms in relation to Cancellation of Subscription Plans.
2. Content and Products
   1. We do not provide refunds where the original Content is out of focus, blurred, or otherwise of poor quality, or where you have simply changed your mind or made an incorrect selection.
   2. You are responsible for:
      1. determining the quality of the Content required for different print products and sizes;
      2. assessing the suitability of the Content for your purposes; and
      3. ensuring that you are satisfied with the quality of the Content and how they are likely to appear on the product you have selected.
   3. We will not provide you with a replacement or refund where:
      1. you have already shared the digital Content;
      2. the colour, depth and clarity of the Content on the Platform is not the same when reproduced on your device or in tangible form due to a number of factors, including without limitation image resolution, printing process, ink quality, colour palette, colour conversion process, and surface of the tangible item on which the Content is produced; or
      3. the product is of a poor quality due to:
         1. a decision made by you to use a low resolution or poor quality image;
         2. errors made by you in choosing the size or type of image;
         3. errors in spelling, punctuation or accuracy of text entered by you; or
         4. your selection of text, embellishments, cropping or formatting of images by you.
      4. However, we will provide refunds where:
         1. the Content provided to you is not the Content that you selected;
         2. the Content or product is damaged or defective, except where the damage occurs during delivery; or
         3. required by applicable law.
3. Statutory Rights
   1. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
   2. Nothing in this Refund Policy is intended to limit or affect any rights that you may have under the Australian Consumer Law.
4. Making a Claim
   1. Before requesting a refund from us, you must attempt to resolve any dispute with the User that sold the image (Seller), because the seller is able to contact us directly to make that request on your behalf. We will only consider a request for a refund if you can provide copies of correspondence with the seller. We may contact the seller directly once we receive a request for a refund from you.
   2. You must request a refund within 14 days of your purchase.
   3. We will notify you by email within 7 days to let you know whether or not we have accepted your request for a refund.
   4. Where you purchased a digital image, you must confirm in writing that you have not shared the image. We will not provide a refund to you if you have done so.
   5. Refunds (if any) will be issued within 7 days of the e-mail confirming the successful claim.
5. Method of Refund
   1. Where we agree to provide you with a replacement or refund, we will do so via the method of payment you used when making the purchase.
   2. Subject to applicable law, we will only refund original shipping costs in instances where a replacement product is not provided to you.
6. Returning products
   1. Upon our request, you must return the physical product for which you are claiming a refund to the address that we nominate.
   2. You are responsible for all postage costs associated with the return of products. If we decide to issue you with a refund, we will also reimburse your postage costs to you.