There could be two (2) reasons why you may not see your mobile uploads.
- If your photos have not finished processing. Depending on the size of each file being uploaded, it may take a few minutes for them to appear in the Gallery. You can check on progress by simply clicking on UploadQueue in the app.
- An Album location was not selected. Although it is encouraged to select an Album before uploading photos or videos, sometimes people forget. If that happens, your upload is not lost, instead the default upload location in a pixevety Media Gallery is the Organise Me Album. Depending on whether you are uploading into your own Gallery or someone else’s, you may not have access to the Organise Me Album and your photos may not appear in the mobile app. If this occurs, we recommend contacting the Gallery Owner (i.e., the school) to ask them to locate and move your upload out of the Organise Me Album and into another area in the Gallery.